Last month the FAA finalized its rule changes dealing with pilot work and rest hours to keep fatigued pilots out of the cockpit. Ned Levi examines the new rules to see if they fulfill Transportation Secretary Ray LaHood’s promise to “do everything possible to make sure pilots are rested when they get in the cockpit.”
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Sometimes parents have little choice, but to send their children to a distant location via airplane, alone, unaccompanied by a parent or other relative. Ned Levi follows up his column about serious problems of Chloe Boyce’s Southwest Airlines trip, unaccompanied by her mother, with information and suggestions about sending your child on a plane flight alone.
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Ned Levi examines Southwest Airlines unaccompanied minor policies and actions, in light of the problems of Chloe Boyce, who was flying on their airline from Nashville to New York. Chloe, a 9 year old was inexplicably taken off her flight in Baltimore and rebooked on a later flight without notifying her mother or anyone else in her family.
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That’s the funny thing about the travel industry. For a business that, with a few notable exceptions, thinks nothing of offending its customers most of the year, the short-lived transformation during the holidays is incredible. It’s as if someone turned back the clock and made common courtesy and customer service important again.
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Susan Miller is suing Delta because having lost her luggage temporarily, they are refusing to reimburse her for her expenses from purchase some essentials while waiting to have her luggage returned, while traveling. Ned Levi examines Delta’s “Contract of Carriage” to see how it affected Miller, and if they should have reimbursed her expenses.
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It’s not your imagination. Congress seems to be paying closer attention to travelers’ welfare. But do we need their attention? Or, will common sense do?
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Ned Levi agrees with TSA that security screening should be applied to all air passengers, but questions how TSA has decided to apply their security procedures to all passengers. Ned discusses the question with examples of how some elderly air passengers and air passengers with medical devices were treated by TSA at airport security.
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“A morbidly obese seatmate encroached into my personal space,” she says. “He required a seat-belt extender and that the armrest divider be raised to accommodate his girth during the entire flight, including takeoff and landing. He also had to walk down the aisle oriented sideways and moved quite slowly.”
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Here’s how cashless toll booths work: If you have a transponder, your account gets charged after you pass through the tollbooth. But if you don’t, the system takes a snapshot of your plate and subsequently mails you — or, if you’re in a rental car, the rental agency — a bill. On Florida’s Turnpike, for example, that bill comes with an extra administrative fee.
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Ned Levi has found some interesting and fantabulous holiday gifts for travelers, which he’s tested, and has listed and described them for your potential purchase for the friend or family member traveler you know. Have a great holiday this December.
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