The pending merger between Delta Air Lines and Northwest Airlines is back in the news. And the news isn’t all bad — if you support the corporate marriage.
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Elizabeth Smith
It looks like the Continental executives took a hard look at the marriage plans between Delta and Northwest and decided that life as the third man out could get ugly. Just like the days on the playground, they decided to find someone else to play with.
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You’d think airline customer relations departments would be overwhelmed with complaints, considering the latest changes in fees and policies. You’d also think they’d defend their decisions in an articulate, reasoned way. Wrong.
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In a daring move, US Airways has raised — or perhaps lowered — the bar for other domestic air carriers by implementing what it calls a business transformation plan to offset rising fuel prices. How will this controversial plan transform your next flight?
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We’ve been warned about the airline ticket fees we can see. But what about the ones that aren’t disclosed?
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