Kevin Mitchell

Airlines assert that a U.S. Department of Transportation (DOT) requirement that they prominently display the full price of an airline ticket (base fare, taxes, fees) in a print or online advertisement treats them differently than other industries. They are correct. There is a reason. They are treated differently on many different levels.

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U.S. Department of Transportation Secretary Ray LaHood has been without doubt the most pro consumer advocate and leader of the Department in its history. The Secretary’s 2009 3-hour tarmac delay rule was historic. His senior staff intensely shares his passion for fair treatment of airline consumers and goes about their complex regulatory work with pronounced […]

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The Business Travel Coalition has offered some helpful advice to airlines that find themselves struggling to pay fuel bills and also please their customers. Airlines are facing a potential backlash from angry customers who are fed up with increases in airfares and hidden ancillary fees. Is there a better solution?

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