Kevin Mitchell

A Consumer-Protection imperative at the U.S. DOT

by Kevin Mitchell on June 4, 2011

U.S. Department of Transportation Secretary Ray LaHood has been without doubt the most pro consumer advocate and leader of the Department in its history. The Secretary’s 2009 3-hour tarmac delay rule was historic. His senior staff intensely shares his passion for fair treatment of airline consumers and goes about their complex regulatory work with pronounced [...]

{ 1 comment }

Travel agents offer to help airlines weather high-fuel costs

by Kevin Mitchell on April 29, 2011

The Business Travel Coalition has offered some helpful advice to airlines that find themselves struggling to pay fuel bills and also please their customers. Airlines are facing a potential backlash from angry customers who are fed up with increases in airfares and hidden ancillary fees. Is there a better solution?

{ 11 comments }