Fighting distracted driving was a passion for the former Secretary of Transportation, Ray LaHood. Under his leadership, DOT created a series of distracted driving videos and worked with the entire transportation industry to limit this practice. But, the dangerous practice is increasing even among older drivers.
The Justice Department has reached a settlement with American Airlines and US Airways regarding the merger of their airlines. The remedies extracted by the Department of Justice (DOJ) are stronger than any previously demanded of merging airlines and should help ameliorate the anticompetitive thrust of this merger. Unfortunately, consumers, competition and the free market —the entire reason for antitrust rules and regulations — took a hit.
The media coverage, right now, of the military’s heroic efforts here at home and the devastating toll that their service is taking on our young in Afghanistan is appallingly lacking. Today is a day of reflection and thanks.
This Sunday we ponder important questions. Just how much data does an airline need to provide us with prices and customer service? Do we need to be able to speak on our cell phones while hiking in the Grand Canyon? And, we expose the secret life of squirrels on the National Mall in Washington, DC.
This weekend we focus on photos from the beauty of Earth to artworks of man. Sometimes, it is worth it to take a few minutes and look around you. From swirling landscapes to funky art, it can take your breath away. Or, at least force you to pause and forget for a moment, what the heck you were doing that was so important.
In the uproar over the TSA agent being shot at LAX, many questions have been raised about whether or not TSA workers should be armed and about their role in airport security. Though the shooting of a TSA officer is tragic, it should not come as a surprise when these security workers are clad in […]
Southwest Airlines reaps customer satisfaction by keeping in simple. Dogs find a school to help them train for the problems of flying. Don’t we wish we had such lessons? Google glass may be coming to an airport or other customer service systems bringing information and face-to-face contact closer.
The permutations of different overall prices for airfare grows to astronomical numbers when a family of four books tickets separately and decides to include baggage fees and seat reservation fees in their comparison shopping deliberations across airlines. The system needs to be developed so that consumers who are footing the bill can understand what they are buying and have the ability to comparison shop across airlines.
Hotels are starting to include a new amenity at some properties — bicycles. We take a look at how smartphones are changing the world of travel. And, then turn back to hotels to examine the growing use of non-refundable hotel rooms to secure discount customers.
An article in the New York Times reports that TSA is using an extensive range of records as it clears passengers to fly here in the USA. We know that the terrorism watch center is pinged to clear every passenger, but now there is another Department of Homeland Security (DHS) center that is being used to clear passengers, the Automated Targeting System. Where the Automated Targeting System gets its information, no one knows.