Talk to anyone, anywhere, anyplace in the United States and you will hear a story about abominable customer service. It’s not industry, demographically, or geographically specific. It’s everywhere and, some would argue, getting worse.
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Like my step-dad says, “Time to spare? Go by Air.” Boy was he right as tarmac delays, delays in general, poor customer service and a laundry list of other ills have prompted a proposed “Passenger Bill of Rights.” This is not the first time such an effort has been launched in an attempt to legislate what an industry is unwilling to accomplish on its own.
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