Janice Hough

Airlines can have delay after delay and change in schedule after change in schedule. But, when passengers have to make changes (often because of an airline’s changes), they get slapped with hefty change fees and a change in airfare. It is not just. Airlines should bear some burden of their random schedule changes and cancellations.

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First Pittsburgh, Cincinnati, then Memphis, now Cleveland, airline hubs are being cut.

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Many travelers who prefer to do it themselves for simple trips will only call a travel agent for something complicated or exotic. But, in many cases when someone is looking for a special short getaway to a local hotel or resort, a travel agent might be more valuable than they think.

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For 2014, United Airlines joined Delta as a legacy carrier requiring a minimum spend as well as miles for various levels of Premier Status.

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Some say, “If it’s a really complicated and/or special trip, you should consider using a travel agent, but for simple flights within the U.S, just go ahead and book online.” That’s not always true.

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As most travelers know, airline regulation has been a mixed bag for fares. Recently the government has at least stepped in to require airlines at least to be honest in their pricing. But to my mind, the most dishonest part of an airfare is not the fare but the mandatory, and seemingly arbitrary, fuel surcharge.

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8 end-of-year travel tips

by Janice Hough on December 31, 2013

As the year draws to a close, it’s too late for a mileage run. But it’s not too late to do a little travel housekeeping. Any travelers who has a little extra time might consider these tips which could save time, money and/or hassles in the year to come.

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Frustration comes with mandatory hotel fees that seem unnecessary and fees for very basic services. Perhaps worst of all are sneaky fees, the ones customers don’t even know they’re paying.

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For many travelers, one of the worst things about traveling is not being able to sleep on the plane. On the other hand, as a man found out this weekend, the alternative can be worse. He fell asleep on a United Express plane from Lafayette, Louisiana to Houston, and not only missed his connection, but also he woke up on the plane at Houston Intercontinental Airport, alone and in the dark. The passengers and flight crew had left and the plane was locked.

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A quick trip on Southwest Airlines reminded me of the one thing legacy carriers don’t offer any of their fliers — consistency.

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