Janice Hough

At some point not too far in the future, we may have a generation of air travelers who won’t even remember the days of free food and checked bags on airplanes. Today, even most longtime travelers are now used to paying for nearly everything that might remotely be considered an extra frill from legroom to [...]

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Travel agents’ obituaries have been written more times than Brett Favre has talked about his retirement. But, travel agent business has been growing since 2009. Here are six reasons why.

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Requiring payment for exit-row seats might mean the exit row goes empty. Is that safe? Should anyone be able to purchase an exit-row seat? Should there be an exit-row test for passengers sitting in exit rows? These are not easy answers.

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This post focuses on one particular merger issue, with lessons that go beyond dealing with airlines — dealing with the human element of memory, personal identification numbers (PINs) and passwords.

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New cancel-for-any-reason cruise vacation programs offer a balance between money and cruise credits, but also have a glitch.

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While cruises are starting to home port everywhere from New Jersey to New Orleans, West Coast cites, except for the summer during Alaska, are starting to see their cruise terminals increasingly empty.

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There will be new “bells and whistles” to go along with the hassles being created by the United-Continental merger. One of them may, or may not be the newly unveiled “Premier Accelerator,” a way to purchase elite mileage.

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Last week, United Mileage Plus members who linked up their Continental OnePass and United numbers last year are getting emails from United saying that their United Mileage number is disappearing, and their new United number will become their old Continental number.

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At this point, most travelers who try to upgrade flights to Europe or other international destinations are used to the co-pay concept; increasingly, for the cheaper fares, the co-pays for those upgrades are as much as the base price of the ticket. With United Airlines, from San Francisco, the upgrades have also been very difficult [...]

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United’s merger with Continental Airlines merger has been a long time coming. The “final” step, or at least the end of the Continental name, is coming March 3.

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