To say that air travelers spend as much time complaining about fees and surcharges as they do flying might not be much of an exaggeration. And now the airline industry wants you to add another complaint to that list: taxes.
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Christopher Elliott
A nonstop flight from Newark to New Delhi can be grueling, so when Eva and Yoel Haller took the 16-hour trip in February, they made sure they cashed in their award miles for confirmed seats in business class. But, United Airlines downgraded them.
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One of the Transportation Security Administration’s vaunted 20 layers of security has been looking a little porous lately, and the resulting dust-up is calling into question the effectiveness — and the cost-effectiveness — of post-9/11 airport screening.
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Back in August, you might recall, the Transportation Department adopted a set of tough new consumer-protection rules to help airline passengers. In January, it added even more.
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Last month, the Minnesota Department of Commerce alleged that National Union Fire Insurance and Travel Guard Group had violated state law by automatically enrolling consumers in travel insurance without their express consent when they booked on Travelocity.com.
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Christine Ballentine is a loyal US Airways customer, and she’s been saving up her frequent-flier miles for a trip to France this summer. But turning them into a ticket hasn’t been easy.
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I don’t scare easily, but nothing puts the fear of God in me like driving on the left-hand side of the road. On a recent visit to Bermuda, while I was taking a pre-dawn walk along a winding road, I nearly collided with a swarm of scooters. Turns out I was facing the wrong direction. In London, despite signs on the pavement warning tourists and absent-minded pedestrians to “look right,” I was almost run over by a bus.
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The FAA bill was considered the single most important piece of legislation for the travel industry. The bill’s long-delayed approval raises two key questions. First, how did travelers fare amid all the legislative horse-trading? And second, are passengers adequately represented in Washington today?
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I planned an once-in-a-lifetime trip for my two children and me to South Africa a few months ago. I used a travel agency to book my airline tickets.
My travel agent told me the flight was made with American Airlines. As the date got closer, I called American and was told the booking was there but hadn’t been paid. I was very upset and immediately confirmed and paid for the reservation. It was start of a fiasco.
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