Whenever an airline introduces new lie-flat seats for its richest customers or makes its “elite” level more elusive by restructuring its loyalty program, as has been happening lately, it sparks a predictable debate about the growing rift between the “haves” and “have-nots” in travel.
What’s worse than being stricken with stomach flu on vacation? Maybe it’s being quarantined on a cruise ship with hundreds of other passengers suffering from the same illness.
When Air Dolomiti canceled Stefano Alberti’s recent flight from Florence to Munich because one of its planes broke down, he potentially faced what to many American travelers would be a tall obstacle: a language barrier.
American European Travel’s nine-day ancient Turkey tour looked like the perfect birthday gift for David Olson’s wife, Barbara. With stops in Istanbul, Ephesus and Pamukkale, it fulfilled a lifelong dream of visiting the old Ottoman Empire.
Tom Ungar and his wife spent $128 to fly from Venice, Italy, to Naples, which is a ridiculously low fare. But when their checked luggage tipped the scales at just over 20 kilos, their airline demanded an additional $152.
“When I booked this ticket, I thought I had the 24-hour cancellation window for a flight, which has been publicized all over the news,” he says. He didn’t. The 24-hour rule has an important, but often unarticulated, catch: It doesn’t apply to flights booked fewer than seven days in advance.
A day after Sheilah Reardon checked into the Bellagio Las Vegas, she received an e-mail alert from American Express warning that her credit card had been compromised. Among the fraudulent charges: a $67 bill from an online memorabilia store.
Chuck Barnes tries to invoke United Airlines’ low fare guarantee. But it doesn’t quite work the way he hoped it would. Is he out of luck?
As Juanita Centanni boarded a recent Cayman Airways flight from Tampa to Grand Cayman, she braced herself for an awful travel experience.
Tami Alloway needs to cancel her hotel stay because of “extenuating” personal circumstances. Just one problem: the reservations are non-refundable.