It’s been almost five years since the Transportation Security Administration quietly began installing its so-called Advanced Imaging Technology (AIT) — better known as full-body scanners — at airports nationwide. And now the government wants to know what you think of the machines.
When heavy rain grounded Amy Li’s recent flight from San Francisco to Cancun, Mexico, she hoped that her resort would allow her to cancel her prepaid room. But it didn’t. Instead, she received an apologetic e-mail from the Excellence Playa Mujeres, saying that while the hotel was “truly very sorry” about her canceled flight, it would be keeping her money.
Next time you fly, take a minute to look around at the airport screening area. You’ll see all kinds of interesting passengers, from the “get-alongs” to the dissidents to the folks who think the rules don’t apply to them.
Hotels may have compromised much credit card information. At least one government agency shares that concern. The FTC claims, hundreds of thousands of credit card numbers fall into the wrong hands, leading to millions of dollars in fraud-related losses.
A Greyhound bus, which originated in Minneapolis, left a group of passengers at a closed station in the middle of the night. The passengers huddled together outside the closed building. Singh opened his luggage and added layer upon layer of clothes in an effort to keep warm. This isn’t right.
There’s probably nothing a neutral mediator can say to improve the situation in the case of a customer-service meltdown. It is what it is: an unfortunate and complete breakdown. But as a student of failure, I’m here to tell you that these snafus can be a goldmine — a teachable moment.
This month, the TSA announced that starting April 25, it will allow passengers to bring small knives with non-locking blades shorter than 2.36 inches and less than half an inch in width, small novelty bats, ski poles, hockey and lacrosse sticks, billiard cues and up to two golf clubs onto a plane. Has an agency focused on security lost its mind?
Hotels turn away guests for all kinds of reasons, but here’s one you don’t hear every day: You’re not gay enough.
It’s too soon to tell whether and when air travelers will be affected by the sequester. It probably won’t happen this month. My Southwest Airlines flight from Orlando to Denver the day after the sequester went into effect departed on time, and we experienced no delays at the TSA screening area. That could change in April, when the anticipated cuts will be in full swing. But, it may never happen.
A customer, with a tight connection, racing to visit his dying mother gets help from the staff at United Airlines. They actually hold his connecting flight so that he can make his connections.