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In yet another sign that the Transportation Department is serious about protecting the rights of consumers, the government this morning fined US Airways $40,000 for failing to disclose the full price consumers must pay for air transportation.
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When Dimple Kelley used a service called Bill Me Later to book a Continental Airlines ticket for her son, Brian, she never imagined she’d be fighting with the payment company’s collection department half a year later. But then, no one can see a nightmare ending like this coming until it’s too late.
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What happens when you get a damage claim from the rental car company a year after the rental? Can you fight it? Do you have a prayer?
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Here are four luggage horror stories, and some tips on how to cope with them.
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Looks like Palm Coast Travel, the Boca Raton, Fla., agency accused by the state of Florida of selling unauthorized travel insurance, while at the same time trying to sue one of its own customers and me into silence, has quietly negotiated a settlement with insurance regulators.
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AA knows how to contact Mary Ann Hall. And it does. Often. She gets fare sale notices and credit card pitches from the airline regularly, which doesn’t surprise her — she’s been an AAdvantage member since almost the very beginning. But a funny thing happened when her miles were about to expire: AA said nothing. And so, without so much as a warning, 46,000 of her hard-earned miles expired.
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As social networking applications like Twitter and Facebook have come of age, being online can be the most effective shortcut to getting great customer service.
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Glenn Cox had planned a trip to Orlando to watch the next Space Shuttle launch, but when liftoff was postponed, he found himself holding a hotel reservation with some surprise restrictions. His room at Orlando Airport SpringHill Suites by Marriott was completely nonrefundable, to be exact.
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If you’re unlucky enough to have a medical emergency on a plane, your flight attendants are trained to help. Same thing goes for other public places, like restaurants and schools. But an internal memo circulated to employees at one airport suggests the TSA would rather you take your heart attack elsewhere.
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