Is the timing right for Congress to debate an Airline Passengers’ Bill of Rights? Our airline customer service specialist David Burns doesn’t think so. It seems that Congress’ plate is full of other crises at the moment.
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David Burns
Slightly off the beaten path, nestled in the southern Blue Ridge Mountains of Western North Carolina, the historic town of Hendersonville and the surrounding area offers a wide range of activities that will suit virtually any vacationer. David Burns take a look at his hometown.
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The U.S. Department of Transportation recently unveiled 13 improvements to Federal Aviation Administration safety programs resulting from a months-long study, “Managing Risks in Civil Aviation: A Review of the FAA’s Approach to Safety,” conducted by a “blue-ribbon” panel of experts in the aviation field. Some of the things in this plan are, well, sort of dumb — the kinds of things that make a person want to say “duh.”
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I’ll bet Ms. Rosalinda Baez wishes she were facing a lawn mower and some garden gloves instead of six months in jail, a possession of marijuana charge and a $23,000 fee to pay jetBlue back for the cost of an emergency landing after she made a false bomb threat to the airline.
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A couple of weeks ago, I wrote a column on ten types of airline passengers and asked readers to come up with some of their own. Did they ever.
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The U.S. Department of Transportation released its monthly Air Travel Consumer Report yesterday, and it’s time once again for David Burns’ list of awards — some good and some not-so-good — for the nation’s airlines.
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People — at least the smart ones — in the path of a hurricane as formidable as Hurricane Gustav have to drop what they are doing and make preparations for the storm’s arrival. Airlines are no different. Here are some insights and some tips from an airline employee’s point of view that might help you.
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I read with interest my colleague Chris Elliott’s blog posting this morning about US Airways’ response to its customers stranded in Punta Cana, Dominican Republic, after their flight was canceled due to a tropical storm and they were “escorted” from the terminal by armed guards.
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We hear a lot about the various types of airline employees – the surly, the chatty, the one who refuses to make eye contact, the one who incessantly pecks at the computer keyboard, and even the friendly.
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Anytime there is a crash of a large commercial airliner, virtually anywhere around the globe, it is guaranteed to make headlines. Unfortunately, in their zeal to outgun the competition, various media outlets engage in a gut-wrenching, heartless frenzy of reporting initial information that is often inaccurate, without regard for the impact it might have on the families of the victims.
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