December 2011

Ned Levi examines Southwest Airlines unaccompanied minor policies and actions, in light of the problems of Chloe Boyce, who was flying on their airline from Nashville to New York. Chloe, a 9 year old was inexplicably taken off her flight in Baltimore and rebooked on a later flight without notifying her mother or anyone else in her family.


Vegas’ Venetian and Palazzo plan to join Intercontinental Hotel Alliance, UPS pilots sue to be included in proposed FAA rules, Congress to fund major TSA non-airport checkpoints expansion

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Here are three of my favorite Christmas videos. Well, the first is here because I enjoy the Radio City Music Hall Christmas Spectacular so much. The second, is one of the best flashmobs I have seen on video and it fits right into the Christmas spirit. Finally, a video I posted back in April, but deserves to be posted again; one of the best Christmas surprises ever arranged by an airline.


This Christmas eve we take a look at cuddly TSA bomb-sniffing puppies, a cute town in southern Spain that voted to have itself painted blue and then decided to stay that way and finally a look at the remarkable hotel prices in Indianapolis for the Superbowl.


With load factors pushing and sometimes exceeding 80 percent, planes and airports can’t get much more crowded than they have been for the last half of this year. In fact, the airlines association has predicted that the numbers of travelers this holiday season will be less (gasp) than last year. But load factors will be […]


SWA, JetBlue, UAL in top 10 of most followed on Facebook, Washington State ferry system reduces capacity, ANA will fly 787 Tokyo to San Jose


Limiting the searches that TSA personnel need to do will save thousands of hours of time, cut budgets dramatically, allow a focus on the most dangerous issues and move passengers through security more quickly and with fewer hassles.


Here is a compilation of Grinch-like thoughts many in the travel industry may have contemplated, but won’t express to the traveling public, collected from friends and colleagues in the travel business and from a few airline reservationists.


What causes delays besides weather, FAA release pilot fatigue rules give airlines two years to comply, Gulf Air cancels eight Boeing 787 orders


That’s the funny thing about the travel industry. For a business that, with a few notable exceptions, thinks nothing of offending its customers most of the year, the short-lived transformation during the holidays is incredible. It’s as if someone turned back the clock and made common courtesy and customer service important again.