July 2010

Less than two months after Delta Airlines accidentally swapped unaccompanied minors connecting at Minneapolis, United Air Lines simply forgot about a child connecting in Chicago.

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Forcing travelers to opt out of a purchase when they’re buying a ticket or a hotel room isn’t new. But the volume of complaints Chris Elliott has received about pre-checking is on the rise, as is the number of well-known travel companies engaged in this questionable e-commerce practice.

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Woman loses sense of hearing on Qantas, Air Berlin to join oneword, Lufthansa seeks savor in the skies

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Amy and Kevin Roeder are stuck with a $1,600 bill from Thrifty Car Rental for damage they say they didn’t do. Thrifty insists they’re responsible, and isn’t backing down. And now I’m stuck, too. What do I do next?

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He knew about being careful with the water, except that he forgot about brushing his teeth. Suffice it to say, a week of the trip was not as pleasant as he had hoped.

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It’s summer and if you live in a place where tourists gravitate, you can’t help but encounter some people who ask some very dumb questions. If they’re from a different country, they may not even speak your language. Nor will you speak theirs.

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Alaska operates 737-700 RNP, unconventional travel tips, optimism grows over use of biofuel in aviation

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There are a lot of pieces to the airline puzzle, but almost none of them are now owned by airlines. The modern “airline” is more of a management company that owns as few assets (such as planes) as possible.

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Janice Hough asks, “Why, with so many computer systems reporting everything from moved mini-bar cans to missing towels, can’t hotels develop a better system for late check-outs?”

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For the business traveler, their communication capability, when away from home, is essential, whether on business or vacation. Ned Levi discusses whether or not the new iPhone 4 is a capable communication tool for the business traveler today.

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