January 2003

She booked a rental car but declined the optional insurance. So why is her final bill more than twice the rate she was quoted? Is Budget trying to pull a fast one, or does she really owe the rental company that much? The answer is in the contract. But not the solution.

He booked a nonrefundable flight on Continental Airlines. Then he got a a summons for jury duty. As an elite-level frequent flier, will the airline consider waiving the $100 change fee – even in an era of “no waivers, no favors”? Maybe, maybe not. Find out how civic-minded today’s airlines are.