December 2002

Good service, bad service

by Charlie Leocha on December 18, 2002

Last week, I had an opportunity to visit Florida. The comfort of good friends and the warm weather made for a welcome respite from Boston storms that seem to be the order this winter. But this trip was different. It was an awakening to excellent service – far beyond the ordinary. It was the discovery that total professional service can create an experience that will not be forgotten.