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Customer service has been suffering since American Airlines began charging for checked bags and the rest of the legacy carriers jumped on the ancillary fee bandwagon. Now, airlines are abandoning their coach passengers when it comes to their frequent flier programs. Every improvement for business class and first class passengers is coming at the expense of coach passengers.
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Hawaiian Airlines launches non-stop service to Beijing

Hawaiian Airlines announced a new non-stop service between Honolulu and Beijing using A330 aircraft.

Flights depart Honolulu International Airport on Mondays, Wednesdays, and Fridays at 12:01 a.m. and arrive at Beijing Capital International Airport at 5:55 a.m. the next day. From Beijing, flights depart on Wednesdays, Fridays, and Sundays at 1:05 a.m. and arrive in Honolulu at 4:40 p.m. the previous day.

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These days travelers have never had a wider choice of ways to get deals. On flights, hotels, cruises, rental cars … you name it — deals are everywhere. Plus, there are more sites and apps than most people could have imagined offering discounts. Some provide discounts way in advance and some at the last minute. So it would seem to be a golden age for bargain hunters.

But, it is not. What’s the problem?
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United Continental Airlines  737-900ER Flyaway Take Off

Airline passengers rank United among worst for service, Southwest best

After analyzing five years worth of airline passenger complaints, the US Public Interest Research Group found that United ranked second among the worst airlines for service. Spirit Airlines was first.

Sara Smith is program director for the Texas Public Interest Research Group. She says complaints against United spiked in 2012, in the wake of its merger with Houston-based Continental.

“Consumers saw a lot of computer problems as they were trying to merge the two. Lots of lost flights, lots of lost baggage, and just a lot of complaints coming out of issues that really came from the merger. And since that’s settled a bit, complaints have fallen, but they still remain one of the most complained about.”

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When Ken Siegfried heard that the U.S. Consulate General in Hamilton, Bermuda, had issued a warning about ongoing dumping of raw sewage off the island’s south coast, he had flashbacks to a visit to the British territory last summer.
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What we’re reading: Fascinating libraries, man attempts mid-air exit, 14-year-old arrested for tweeting threat

Fascinating libraries, man attempts mid-air exit, 14-year old arrested for tweeting threat

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Travel theft: smartphones are the #1 target

Smartphones for travel, especially international travel, have almost become de rigueur. Ned Levi discusses the issues and problems of smartphone thefts for travelers, and how to prevent it, as much as possible.

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Please complete this GWU Travel and Tourism travel amenity survey

This survey is one of a series of surveys being done in conjunction with Travelers United and the George Washington University’s Travel and Tourism Department. The focus is on travel amenities. Again, if you have any comments on the survey and its questions, please add them to the comments section below. This is an educational […]

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What we’re reading: Las Vegas Strip is most visited attraction, Spirit Airlines may add Miami flights, how old is your plane?

Las Vegas Strip is most visited attraction, Spirit Airlines may add Miami flights, how old is your plane?

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Please complete this reader persona survey done in conjunction with GWU Travel and Tourism Department

ConsumerTraveler.com is working with George Washington University to survey our readers and create a readership persona. Please click through here to complete the survey.

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