This weekend we take a look at where Expedia is focusing its attention for the coming year when it comes to destination marketing. We learn that US Airways will start charging to shuffle through the premium security lines and the airlines are setting records with on-time statistics.
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Business Travel Coalition (BTC) and Consumer Travel Alliance (CTA) today denounced Delta Air Lines’ practices of charging frequent-flier members higher airfares on its website than consumers who did not identify themselves as such and call for increased U.S. Department of Transportation (DOT) vigilance of airlines’ potential unfair and deceptive marketing practices and of airline compliance with their published customer service commitments.
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Schedule changes a day or two before a flight are almost never good news. The message from Air France that arrived last Saturday was no exception.
According to the message, my client’s Air France flight from Los Angeles to Paris Sunday was going to be nearly two hours late, resulting in a misconnect for her flight to Cologne. This meant she would have to spend the night in Paris.
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A new terminal’s bumpy ride to reality
On May 16, Atlanta’s new international terminal, Maynard H. Jackson Jr. International Terminal, opened.
They praised both the aesthetics — which add some form to an airport best known for function — and the practical benefits. From now on international passengers can claim their bags in the new terminal and leave from there, rather than having to recheck them for the ride to Hartsfield-Jackson’s main terminal.
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We call it mission creep. The Transportation Security Administration (TSA) started out as an organization with a mandate to protect Americans from terrorists in the post-9/11 world. The TSA mission on its website is:
The Transportation Security Administration protects the Nation’s transportation systems to ensure freedom of movement for people and commerce.
John Halinski, TSA’s Assistant Administrator for Global Strategies, at a forum conducted by National Journal yesterday on aviation security, claimed that the TSA mission was to protect passenger security. Not so. [click to continue…]
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