stephens-green

Today we have a chance to reflect on Dublin from the air. We learn about Allegiant, a small player in the overall aviation network, but one of the most profitable airlines. And, an article discusses the tension between beauty, such as the fleeting cherry blossoms of spring, and longer-term environmentalism.
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This weekend we enjoy an inflight safety briefing from a creative Southwest flight attendant, we see a new way of lighting roads being tested in the Netherlands, and Baltic Air shows us a fascinating view of how they prepare customized meals for their flights — both business and coach.
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TSA-Pre-Check-sign

The Transportation Security Administration (TSA) knows that the careful screening of passengers at airport checkpoints is a bit of overkill. They know that if a terrorist makes it to the airport and as far as the TSA checkpoint with a bomb, more than a score of security systems have been bypassed. When they randomly shift passengers into the Pre-Check program, they are admitting the obvious.
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spiritair

Spirit responds to ‘most-complained-about’ label

On Wednesday we reported how Spirit was ranked number one for the ‘most-complained- about’ airline. On Thursday, CEO Ben Baldanza responded to that designation as well as a $24 discount.

“We care about every one of our customers and work hard to deliver what they value most: safe, reliable transportation to where they want to go at a lower cost than other airlines,” Baldanza says in the letter, which was sent to media outlets that reported on the results of the study. “That’s because we know that the No.1 thing that makes our customers happy is getting where they want to go for less.”

“We’ve all learned that there’s always ‘more to the story,’ and there is here, too,” Baldanza adds.

You can read the text of Baldanza’s letter here.
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coach_seats

Customer service has been suffering since American Airlines began charging for checked bags and the rest of the legacy carriers jumped on the ancillary fee bandwagon. Now, airlines are abandoning their coach passengers when it comes to their frequent flier programs. Every improvement for business class and first class passengers is coming at the expense of coach passengers.
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What we’re reading: Hawaiian non-stop service to Beijing, top 10 green hotels, Swiss to offer allergy-free flights

Hawaiian starts non-stop service to Beijing, top 10 green hotels, Swiss to offer in-flight service for people with allergies

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Are too many discounts and deals adding stress to travel?

These days travelers have never had a wider choice of ways to get deals. On flights, hotels, cruises, rental cars … you name it — deals are everywhere. So it would seem to be a golden age for bargain hunters. But, it is not. What’s the problem?

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What we’re reading: United ranked worst major airline, Superjumbos with no economy seats, Native American culture museums

United ranked worst for service, Superjumbos with no economy seats, Native American culture

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Is it safe to go in the water this summer?

When Ken Siegfried heard that the U.S. Consulate General in Hamilton, Bermuda, had issued a warning about ongoing dumping of raw sewage off the island’s south coast, he had flashbacks to a visit to the British territory last summer.

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What we’re reading: Fascinating libraries, man attempts mid-air exit, 14-year-old arrested for tweeting threat

Fascinating libraries, man attempts mid-air exit, 14-year old arrested for tweeting threat

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